|Reservation cancellation||The Guest is entitled to cancel the reservation by means of postal, telephone and other communication, stating the Consumer’s reservation number and full name.|
|Individual reservation cancellation less than 24 hours before arriving or group reservation cancellation less than 5 days before arriving||The Hotel shall be entitled to charge the Guest (Group of the Guests) rooms (bed in the room) in the amount of the cost of the booked services for the first night of stay|
|Individual reservation cancellation more than 24 hours before arriving or group reservation cancellation more than 5 days before arriving||The Hotel returns the money paid by guests (group of Guests)|
Room reservation is carried out by the Guest by submitting a request for booking through postal, telephone and other communications. The reservation is considered confirmed from the notice receiving moment by the Guest from the contractor containing the unique reservation number, consumer's full name (for individual accommodation, the room category and its price, terms of residence, booking conditions and cancellation.The Guest is entitled to cancel the reservation by means of postal, telephone and other communication, stating the Consumer’s reservation number and full name. The Guest chooses a room category and the right to choose certain room belonging to the current category when booking / checking in. Guest’s wishes are considered if the rooms are available.